The Problem: 

Our Cape Neddick, Maine customer reached out after their Navien boiler displayed an error code and failed to ignite, leaving them without heat or hot water in the middle of winter. Restoring comfort and warmth was our top priority. 

The Solution: 

We quickly scheduled a visit from one of our Service Technicians to assess the situation. After a thorough inspection, we determined that the boiler’s age and extensive repair needs made replacement the most cost-effective option. We recommended a similar, high-efficiency Combi Boiler and completed the installation promptly, getting their home warmed up in no time. 

The Cost & Savings: 

The customer chose not to pursue financing options and was not eligible for any state rebate programs. However, they decided to sign up for our E$A Membership this spring, saving 20% on all future cleanings and preventative maintenance with East Coast!