Careers | 603-430-9414

Home Careers HVAC Customer Service Rep & Installation Coordinator 

Join our HVAC Retrofit team and contribute to the success of our Residential Installation department!

The Customer Service Representative and Residential Installation Coordinator is responsible for coordinating the successful completion of Residential Installations. From scheduling the Comfort Consultant’s initial site visit or receiving a job referral from the Service Department to job completion, this person maintains an open dialog between the Customer, Installation Team, Residential Retrofit Manager, Comfort Care Advisor and the Warehouse Team to ensure the customer’s expectations are met from beginning to end.

Our office environment is fast-paced and high-pressure at times, but is always friendly and comfortable. Our high employee satisfaction and minimal turnover proves that we are one of the best firms to work for in the Seacoast area! 

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Job Type: Full-time
Salary: $24.00 to $27.00 /hour
Expected Hours: 40 per week


  • 401(k) matching
  • Dental Insurance
  • Health Insurance
  • Life insurance
  • Paid time off
  • Referral program

Responsibilities & Duties

  • Communicate with current and prospective Residential Retrofit and Installation customers concerning their upcoming and/or current installations, via phone or email.
  • Maintaining our Retrofit Installation Technician’s schedule for customer installations, using our cloud-based software (Service Titan).
  • Maintaining our Comfort Consultant’s appointment schedule for initial site visits.
  • Act as a liaison between the Retrofit Manager, Retrofit Field Manager, the Comfort Consultant, Retrofit Technicians and customers before, during and after installation of new systems to ensure all parties have the most current information.
  • Assist customers with financing options, from the initial financing application to submitting the final paperwork for payment upon job completion.
  • Using our cloud-based software to set up installation jobs, invoice customers, close out jobs and occasionally process payments.
  • Process paperwork for all Rebate Programs the installation qualifies for.
  • Process City Permits required for Residential and Commercial Installations.
  • Being a Team Player, willing to help out others when needed.

You Will LOVE It Here If You:

  • Are resourceful person, unafraid to ask for help or learn new things.
  • Communicate well with all types of people and personalities, in any situation.
  • Pride yourself in “staying ahead” of the bare minimum, out of respect for the team around you and a common goal.
  • Focus more on solutions and moving forward, instead of dwelling in the past, or focusing on problems.
  • Can be trusted to follow through and keep your word, and are not afraid to admit when you have made mistakes.

You Will Have a Leader Who:

  • Gives clear direction and expectations.
  • Treats all employees fairly and consistently, without bias.
  • Holds you accountable for your job responsibilities, in a constructive manner.
  • Gives you the tools, information, and time you need, to be successful and supported in your position.
  • Recognizes and rewards your performance.

Equal Opportunity Employer

East Coast HVAC is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply to Work at East Coast HVAC

Complete this online application form, mail/drop off your resume at 25 Central Avenue Dover, NH 03820, or call 603-430-9414 to speak to a hiring team member.

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