HVAC Retrofit Installation Manager

Job Type: Full-time
Salary: $100,000.00 – $115,000.00 per year
Experience: HVAC Industry Management: 3 Years (Required)

Benefits

• Paid holidays. Paid vacation available after grace period
• Performance bonuses (Included in Listed Comp Range)
• 401K with Generous Matching
• Anthem Health/Dental/Life
• Aflac
• Mass Mutual Life Insurance
• Consistent year-round work
• Opportunities for Advancement

Responsibilities & Duties

• Provide an attentive, fun, and positive experience to our loyal patrons and Residential Install Team.
• Encourage and foster a strong and positive team morale.
• Quarterback a fast-paced and changing installation schedule, maximizing team output while maintaining flexibility for contingencies
• Oversee and assist Retrofit Salespeople – Goal setting, performance reporting, job auditing.
• Facilitate and hold team members accountable for proper use, completion and submission of documents required for each installation, task, or sale.
• Promptly respond to customer complaints; define the customers’ issues, needs/request and determine the best course of action to resolve the problem. Perform follow up tasks or visits as needed to ensure complete resolution/customer satisfaction.
• Oversee and assist with information handling and transfer between sales consultants, office, and field staff, including material ordering process and job scheduling.
• Use of our cloud-based service software (Service Titan) for management of consultations, invoicing, and job closeout.
• Oversee and help to develop formal Retrofit closeout and rebate/financing processes.
• Continually oversee, analyze, and improve Retrofit Job process from start to finish, with a focus on efficiency, and seamless internal transfer of job details & information.

Key Competencies

• Honesty and Integrity.
• Ability to set expectations and hold team members accountable. Able to establish respect while maintaining a high departmental morale.
• Prior HVAC industry experience required (either in office, field, or both).
• Strong computer skills (digital scheduling, Service Titan, dispatching, invoicing).
• Exemplary language and writing skills for thorough internal/external e-mails and correspondence.
• Proven ability to stay on task while dealing with high-pressure situations.
• Self-starter, motivated by a team goal.
• Strong people skills and ability to connect or empathize with our staff and customer base.
  

Equal Opportunity Employer

East Coast HVAC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.