Customer Reviews
East Coast HVAC has been serving the NH Seacoast and Southern Maine since 1986. Hear from our satisfied customers about their heating, cooling, and electrical service experiences.
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Customer Reviews
Trustindex verifies that the original source of the review is Google. he found the source of my problem and set in motion to replace the humidistat.Trustindex verifies that the original source of the review is Google. I had a very good expeience with East Coast, There teck Ben was very knowledgeable on solving my heat problem.... Highly recommend them .....Trustindex verifies that the original source of the review is Google. Kiah was punctual, polite and competent.Trustindex verifies that the original source of the review is Google. Terrific first class company and technician. I called them after my former outfit announced to me he was getting out of the service business and could not help me when I called him as I suddenly had no heat or hot water. When I asked for a referral he said “East Coast HVAC”. He said “there are many outfits I can not recommend but East Coast I can” I am so glad he did. While they did not know me their tech arrived within 4 hours of my call, searched down parts and had my Rinnai boiler broadcasting “Good” before he left. Great experience. It is now my turn to recommend East Coast HVAC.Trustindex verifies that the original source of the review is Google. As follow-up to our 4 year old multiple zone heat pump system cooling failure the end of the summer of 2024 (reference earlier review), the temperary repair action of recharing the system only lasted a couple of weeks. The system obviously deloped a leak that was getting worse. East Coast HVAC responded within a couple of days, performed a leak check of the system and discovered the leak was in one of the indoor unit coils. After verifying the indoor unit was still under warranty, a budget cost and schedule were developed, assuming a new replacement indoor unit. The manufacturer later decided to supply a replacement coil, not a new indoor unit. Two weeks later, on coil delivery, the East Coast folks removed/rebuilt/reinstalled the indoor unit on site, leak checked, charged, and function tested the complete heat pump system. All this work was done at the original budget cost. I hope the extra labor costs incured by North East HVAC were covered by the manufacturer. The East coast staff, led by Ben, were fantastic executing the work with little disruption to my family, and were quite and clean as mice! I now know I could not be happier with any vender, than I am with East Coast HVAC. While onsite for the above work, Ben explained and offered us an annual service plan with systems, labor, and parts discounts that could be applied to this repair. We purchased this Energy Savings Agreement (ESA). East Coast was here a couple of days ago to do the ESA PM on the heat pump systems. Their technician, Matt, did a great job. He explained what he was going to do, how he was going to do it, and how long it should take. I watched Matt disassemble, clean, reassemble, and test one of the indoor units and couldn't believe what a great job he did. When he left to move on to the next unit, you couldn't tell he was ever there. Matt demonstrated genuine pride in his work. I highly recommend East Coast HVAC for your installation, troubleshooting and maintenance needs.Trustindex verifies that the original source of the review is Google. I can’t say enough good things about Trevor and East Coast HVAC. Trevor is competent, efficient, very good at articulating how our system works and any issues that he finds, and he is extremely personable. Best of all, he loves dogs and is very tolerant of their quirks and curiosities and their desire to be a small part of his process. Overall, I have found everyone at East Coast to be friendly and communicative.Trustindex verifies that the original source of the review is Google. Kiah was VERY good, explained everything to me as I am new to this residence.Trustindex verifies that the original source of the review is Google. Great customer service. Knowledgeable technicians. Easy to work with and dependable.Trustindex verifies that the original source of the review is Google. Brandon was our tech today and he was excellent. Very thorough and explained everything. Thanks so much!
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